Frequently Asked Questions

1. What does BnB Butler do?

At BNB Butler, we specialise in premium Airbnb and short-term rental management across Melbourne and the Mornington Peninsula.

With over 9 years of industry experience, we’ve fine-tuned our services to help property owners maximize their returns while providing a seamless, five-star experience for guests.

We know that managing a short-term rental can quickly become overwhelming — from guest communication and cleaning to maintenance and calendar optimisation. That’s where we step in.

Our team handles every aspect of your property management so you can enjoy the benefits of your investment without the stress.

We’re proud to be recognised for our commitment to excellence:

Short Stay Property Manager of the Year – Property Management Partners Awards, 2024

Best Property Manager – STRIVE Short Term Rental Awards, 2025

2. Which areas do you service?

We currently manage properties across Melbourne’s inner suburbs and CBD.

3. How much does your service cost?

Our all-inclusive management fee is 20% of the nightly rate, and it’s automatically deducted from your Airbnb payout.

4. Do you manage the cleaning?

Yes! We have our own in-house cleaning team who are professionally trained and employed directly by BnB Butler.

5. How do you set the nightly price for my property?

We have an experienced pricing specialist who uses local knowledge and smart pricing tools to maximise your revenue.

6. Do I need to provide linen and toiletries?

No—we take care of that too. We provide hotel-quality linen and restock essentials like tea, coffee, and shampoo after every clean.

7. Can I still use my property when I want to?

Yes, you can block off dates anytime for personal use. Just let us know and we’ll update your calendar.

8. Where will my property be listed?

We list on Airbnb, Stayz, and Booking.com, and also work with corporate clients and insurance relocation agencies.

9. Who looks after guest messages and bookings?

Our Melbourne-based team handles all guest communication, available 24/7 through our dedicated support team.

10. How soon can we get started?

We can usually have your listing live within 7–10 business days after onboarding is complete.

11. What makes BnB Butler different?

We offer personalised service with styling advice, real support, and a Melbourne-based team that truly cares about your success.

12. How do I get paid?

Payouts are made twice a month with detailed monthly statements and access to a real-time dashboard for tracking.

13. How are maintenance issues handled?

We identify issues after every clean and organise trusted tradespeople to resolve them quickly.

14. Do I need to sign a contract?

Yes, but there’s no lock-in period. Our flexible agreement outlines everything clearly before we begin.

15. Will I be working with someone local?

Absolutely. You’ll have a dedicated Melbourne-based contact who can visit your property in person when needed.

16. How long has BnB Butler been around?

We’ve been managing short-term rentals for over 8 years and continue to grow through referrals and results.