Privacy Policy

Last Updated: 12/8/2025

BNB Butler Pty Ltd (“BNB Butler”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

1. What Information We Collect

We may collect the following types of personal information:

  • Full name
  • Contact details (phone number, email, postal address)
  • Property address and related details (for hosts)
  • Booking details and preferences (for guests)
  • Payment information
  • Identification documents (e.g. for property verification or guest screening)
  • IP address, browser type, device details, and usage data via cookies or analytics tools

2. How We Collect Information

We collect personal information through:

  • Our website forms (e.g. contact, booking, or call request forms)
  • Direct communication (email, phone, SMS)
  • Third-party platforms (e.g. Airbnb, Booking.com, Vrbo)
  • Analytics tools (e.g. Google Analytics)
  • Property visits, service requests, and guest interactions

3. Why We Collect Your Information

We use your personal information to:

  • Provide and manage our property hosting and guest services
  • Communicate with hosts, guests, and suppliers
  • Facilitate bookings and process payments
  • Verify identity and ensure compliance with local laws
  • Improve our website, marketing, and service delivery
  • Respond to enquiries, complaints, or feedback
  • Fulfil legal and regulatory obligations

4. Disclosure of Personal Information

We may share your information with:

  • Third-party booking platforms (e.g. Airbnb, Vrbo)
  • Payment processors and accounting systems
  • Cleaning, maintenance, and guest support partners
  • Marketing service providers and analytics platforms
  • Legal, regulatory, or government authorities if required

We do not sell or rent your personal information to third parties.

5. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure.

6. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out-of-date, or incomplete. To do so, please contact us using the details below.

7. Cookies and Website Tracking

We may use cookies and other tracking technologies to enhance your experience, analyse site traffic, and deliver tailored advertising. You can manage cookie preferences in your browser settings.

8. Overseas Disclosure

Some of our service providers (e.g. cloud hosting or analytics tools) may be located outside Australia. We take reasonable steps to ensure your information is treated in accordance with Australian privacy laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “Last Updated” date at the top.

10. Contact Us

For privacy-related questions, access requests, or complaints, please contact:

BNB Butler Pty Ltd
Email: contact@bnbbutler.com.au
Phone: (03) 8376 6946
Address: 3/6B Railway Avenue, Oakleigh VIC 3166, Australia

We aim to respond to all privacy complaints and queries within 14 days.